At ARICK DECOR, we strive to provide high-quality artificial flowers and plants. If you receive a product with a manufacturing defect, we offer a straightforward return process to ensure your satisfaction.

Eligibility Criteria for Returns:

  • Returns are accepted within 7 days of the delivery date.
  • The product must be unused, in its original packaging, and in the same condition as received.
  • We accept returns for manufacturing defects only. Damage caused by misuse, mishandling, or improper care is not eligible for return.

Exclusions:

  • Returns will not be accepted for reasons such as incorrect size or fit, change of mind, or if the customer no longer wants the product.
  • Products damaged due to customer negligence, accidents, or natural wear and tear are not eligible for return.
  • Clearance or final sale items are non-returnable.

Process for Returns:

  1. Contact Us: Notify us of the issue with your order by emailing arickdecor.ad@gmail.com within 7 days of delivery. Please include your order number and details of the defect.
  2. Package Opening Video: To help us assess the issue, we require you to send a video via email showing the unboxing of the product and the defect. This video will assist our team in understanding the problem and expedite the resolution process.
  3. Evaluation: Our team will review your case and assess whether the issue qualifies as a manufacturing defect based on the video provided.
  4. Return Authorization: If approved, we will provide you with a return authorization number and instructions for returning the item.
  5. Return Shipping: You will be responsible for securely packaging and shipping the item back to us. We recommend using a trackable shipping service or purchasing shipping insurance.
  6. Mailing Address for Returns: To return your product, please mail it to: ARICK DECOR: FAST, FLOOR, BUILDING N0-A-22-GAL 22-23-24-25 HARIHAR COMPUND, NEAR GAJANAN PETROL PUMP BHIWANDI, MAHARASHTRA 421302.
  7. Refund or Replacement: Once we receive the returned item and confirm the manufacturing defect based on the video evidence, we will process a refund to your original payment method or provide a replacement, whichever you prefer.

Contact Us:

If you have any questions about our return policy or need assistance with a return, please contact us at -1 7710901776 / 8789387160