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Refund policy

RETURN & REFUND POLICY

ARICK DECOR – Bringing Life To Every Space

At ARICK DECOR, customer satisfaction is our priority. We take utmost care to deliver premium-quality artificial plants and décor products. However, if you are not fully satisfied with your purchase, we offer a 7-day return policy subject to the terms outlined below.

1. RETURN ELIGIBILITY (7 DAYS)

Customers may request a return within 7 days from the date of delivery if the product meets the following conditions:

✔ Product is unused, uninstalled, and in original condition
✔ Product is returned in original packaging with tags, labels, and accessories intact
✔ Proof of purchase (order ID / invoice) is available

Returns requested after 7 days of delivery will not be accepted.

2. NON-RETURNABLE ITEMS

The following items are not eligible for return:

  • Used, installed, or altered products

  • Products damaged due to misuse, mishandling, or improper installation

  • Clearance sale or discounted items (unless damaged or defective)

  • Custom-made, bulk, or special-order products

  • Products without original packaging or invoice

3. DAMAGED / DEFECTIVE / WRONG PRODUCT RECEIVED

If you receive:

  • A damaged product

  • A defective product

  • A wrong item

Please notify us within 48 hours of delivery with:
📸 Clear photos/videos of:

  • Outer packaging

  • Inner packaging

  • Product damage or issue

Once verified, we will offer:

  • Replacement, or

  • Refund (if replacement is not available)

Claims raised after 48 hours may not be eligible.

4. RETURN PROCESS

To initiate a return:

1️⃣ Contact our customer support within 7 days of delivery
2️⃣ Share your Order ID, reason for return, and supporting images (if applicable)
3️⃣ Once approved, return instructions will be provided

📦 Products must be packed securely to avoid transit damage.

5. RETURN SHIPPING

  • If the return is due to damage, defect, or wrong product, return shipping will be arranged or reimbursed by ARICK DECOR.

  • For customer-initiated returns (change of mind, style preference, etc.):

    • Return shipping costs must be borne by the customer.

    • Original shipping charges are non-refundable.

6. REFUND POLICY

Once the returned product is received and inspected:

  • Refunds are processed within 5–7 business days

  • Refunds are issued to the original payment method

  • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI

Refund Deductions (if applicable):

  • Shipping charges

  • COD fees

  • Handling or restocking charges

7. EXCHANGE POLICY

  • Exchanges are allowed only for damaged, defective, or incorrect items

  • Exchange requests must be raised within 48 hours of delivery

  • Subject to product availability

8. CANCELLATION POLICY

  • Orders can be cancelled only before dispatch

  • Once shipped, orders cannot be cancelled

  • Refusal to accept delivery may result in deduction of shipping charges from the refund

9. INTERNATIONAL RETURNS

Currently, ARICK DECOR does not offer international shipping or international returns.

10. CONTACT DETAILS

For return, refund, or exchange requests, please contact us:

Contact Person: Rohit Nayak

📞 Phone: +91 7710901776
💬 WhatsApp: +91 8789387160
📧 Email:
arickdecor.i@gmail.com
arickdecor.ad@gmail.com

🕒 Customer Support Hours:
Monday – Saturday | 10:00 AM – 6:00 PM (IST)

11. POLICY UPDATES

ARICK DECOR reserves the right to modify this Return & Refund Policy at any time without prior notice. Any changes will be updated on this page.

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