Shipping policy
SHIPPING POLICY
ARICK DECOR – Bringing Life To Every Space
At ARICK DECOR, we are committed to delivering premium-quality artificial plants, trees, flowers, and decor products to your doorstep in a safe, reliable, and timely manner. This Shipping Policy outlines the terms and conditions related to shipping and delivery for orders placed on our website.
1. SHIPPING COVERAGE
We offer PAN India shipping to all locations serviceable by our logistics partner VELOCITY.
📍 In rare cases where a delivery PIN code is not serviceable, our customer support team will contact you to provide an alternative solution or process a refund.
2. SHIPPING PARTNER
All orders are shipped using our trusted courier partner:
Courier Partner: VELOCITY
Shipping Mode: Surface or Air (as applicable)
Tracking: Available for all orders
VELOCITY is selected for its reliable delivery network and safe handling of decor and artificial plant products.
3. ORDER PROCESSING TIME
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Orders are processed within 1–3 business days after successful payment confirmation.
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Orders placed on Sundays or public holidays are processed on the next working day.
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Bulk or special orders may require additional processing time, which will be communicated in advance.
4. SHIPPING & DELIVERY TIME
🚚 Estimated Delivery Timeline (PAN India)
All orders are delivered within:
⏱ 4–5 Business Days across India
✔ Applicable to metro, non-metro, and remote locations
✔ Delivery timeline starts after dispatch, not from the order date
Please Note:
Delivery timelines are estimates and may be affected due to:
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Natural calamities
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Government restrictions
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Courier operational delays
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Unforeseen logistical issues
Customers will be informed in case of significant delays.
5. SHIPPING CHARGES
Shipping charges are calculated based on:
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Product size and weight
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Delivery location
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Order value
Shipping Charges:
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Clearly displayed at checkout before payment
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Free Shipping may be offered during promotional periods or on select products
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Oversized or bulky items may attract additional handling charges
6. CASH ON DELIVERY (COD)
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COD is available on select PIN codes only
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COD availability and charges (if any) are displayed at checkout
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COD orders may be confirmed via phone or WhatsApp before dispatch
7. ORDER TRACKING
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Once your order is dispatched, a tracking ID will be shared via SMS or email
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Tracking details usually become active within 24 hours
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Orders can be tracked using VELOCITY’s tracking system
8. DELIVERY ATTEMPTS & NON-DELIVERY
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VELOCITY will attempt delivery up to two (2) times
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If delivery fails due to incorrect address, unavailability, or refusal to accept the order:
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The shipment may be returned to origin (RTO)
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Re-shipping charges may apply
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Refunds (if applicable) will be processed after deducting shipping costs
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Please ensure accurate address and contact details at checkout.
9. PACKAGING & HANDLING
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All products are securely packaged to prevent damage during transit
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Fragile decor items receive additional protective packaging
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Outdoor and UV-treated products are packed to maintain durability and shape
10. DAMAGED, LOST, OR TAMPERED SHIPMENTS
If you receive a damaged, tampered, or incomplete order:
📸 Notify us within 48 hours of delivery
📦 Share clear photos/videos of:
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Outer packaging
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Inner packaging
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Damaged product
Claims raised after 48 hours may not be eligible for resolution.
In case of lost shipments, we will coordinate with VELOCITY and offer a replacement or refund as per our policy.
11. ADDRESS CHANGES & ORDER CANCELLATION
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Address changes are allowed only before dispatch
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Once shipped, address changes are not possible
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Orders cannot be cancelled after dispatch
12. INTERNATIONAL SHIPPING
Currently, ARICK DECOR ships only within India.
International shipping is not available at this time.
13. CONTACT DETAILS
For any shipping-related queries or assistance, please contact us:
Contact Person: Rohit Nayak
📞 Phone: +91 7710901776
💬 WhatsApp: +91 8789387160
📧 Email:
arickdecor.i@gmail.com
arickdecor.ad@gmail.com
🕒 Customer Support Hours:
Monday – Saturday | 10:00 AM – 6:00 PM (IST)
14. POLICY UPDATES
ARICK DECOR reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on the website.
